Guest Services Assistant

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality brand is seeking a Service One Agent to join their Telecommunications team at Jumeirah Saadiyat Island. This role involves handling incoming calls, managing guest requests through HotSOS, and ensuring satisfaction with service. The ideal candidate should have at least one year of experience in luxury hospitality and possess excellent communication skills. Attractive tax-free salary and generous benefits offered, making this a prime opportunity for high performers in the hospitality industry.

Benefits

Attractive tax-free salary

Generous food and beverage benefits

Reduced hotel rates globally

Comprehensive leave and health care package

Life insurance and incentive programs

Qualifications

• Minimum of 1 year luxury hospitality experience in a similar role.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Answer incoming calls courteously and promptly.
• Enter guest requests into HotSOS and monitor response times.
• Follow up with guests to ensure satisfaction with service.
• Input wakeup calls into the PMS and ensure timely delivery.
• Monitor and respond to E Butler Chat within 60 seconds.

Skills

Excellent communication and interpersonal abilities

Fluency in English

Flexibility to work evenings, weekends, and holidays

Ability to multitask

Job description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Jumeirah Saadiyat Island

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness center and spa, with innovative treatments and therapies.

About the Job

An opportunity has arisen for a Service One Agent to join our Telecommunications team at Jumeirah Saadiyat Island. The main duties and responsibilities of this role:

• Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
• Entering of HotSOS guest requests and monitoring of response timing.
• Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
• Ensure all wakeup calls are correctly input into PMS.
• Ensure all wakeup calls are given on time and that the task is completed in PMS.
• Monitoring E Butler Chat and responding within 60 second

About you

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year luxury hospitality experience in a similar role
• Excellent communication and interpersonal abilities
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to multitask and work under pressure in a fast-paced environment
• Fluency in English; additional language skills are a plus

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.