Guest Service Officer-Reservations

Andaz Dubai The Palm; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Service Officer - Reservation to provide exceptional service to guests. The ideal candidate will have a diploma in Hospitality or Tourism Management, excellent English communication skills, and familiarity with the Opera system. This position plays a crucial role in ensuring smooth daily operations and delivering memorable guest experiences.

Qualifications

• Diploma or equivalent in Hospitality or Tourism Management.
• Excellent verbal and written English communication skills.
• Familiarity with Opera system is an advantage.

Responsibilities

• Provide professional and customer-focused service to guests.
• Contribute positively to the reservation department's operations.
• Ensure a memorable Andaz experience for guests.

Skills

Excellent English communications

Customer-focused service

Education

Diploma/qualification in Hospitality or Tourism Management

Tools

Opera system

Job description

As a Guest Service Officer - Reservation, you are responsible for providing professional and customer-focused service to our guests, ensuring a memorable Andaz experience. You are expected to contribute positively towards the smooth and efficient day-to-day operation of the reservation department and guest servicesto successfully achieve departmental goals.

Qualifications:

• Diploma/qualification in Hospitality or Tourism Management
• Excellent English communications on both verbal and writing skills
• Well versed with Opera system are beneficial