Guest Service Executive (Emiratis Only) - Concierge - Conrad Abu Dhabi Etihad Towers

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hospitality company seeks a Guest Service Executive to provide exceptional customer service and assist guests with inquiries and local attractions. Responsibilities include greeting guests, answering inquiries, arranging activities, and resolving complaints. Ideal candidates possess strong customer service and listening skills, along with basic mathematical abilities. This role is crucial in maintaining high guest satisfaction at the hotel.

Qualifications

• Ability to effectively deal with customers requiring patience and tact.
• Basic mathematical skills for handling payments and calculations.
• Strong comprehension of the English language for communication.
• Ability to observe emergency situations and respond appropriately.

Responsibilities

• Greet guests with a friendly welcome and provide accurate information.
• Answer calls and retrieve messages for guests.
• Arrange and confirm activities both inside and outside the hotel.
• Respond to guest complaints and negotiate effective solutions.

Skills

Customer service skills

Mathematical skills

Effective listening

Conflict resolution

Job description

What are we looking for

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Guest Service Executive acts as anambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons offering a wide selection of alternatives for guest satisfaction. Arranging local tours assist in transportation facilitate other services not offered by hotel in particular.

What will I be doing

As a Guest Service Executive you are part of the Concierge team and act as a connection between Guests and various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation directions to local attractions or meeting rooms car rentals and airline shuttle service etc. according to individual needs.
• Answers telephone calls and inputs messages into the computer. Retrieves messages andcommunicates contents to the guest. Retrieves mail small packages and facsimiles for guests as transportation for the guests.
• Arranges and confirms recreation business and dining activities both inside and outside thehotel. Promptly responds to requests for dentists doctors child care florists etc.
• Responds to guest complaints conducts research to develop the most effective solutions andnegotiates results. Listens and assists in resolving problems such as price conflicts insufficient heating or air conditioning etc. Remains calm and alert especially during emergency situations and heavy hotel activity.