Guest Service Centre Agent / Telephone Operator (Emiratization Program)

Shangri-La Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Abu Dhabi seeks a Guest Service Centre Agent under its Emiratization Program. The successful candidate will manage calls, assist clients, and exemplify Shangri-La's commitment to excellent service. Ideal for Emirati professionals, the role emphasizes effective communication and a welcoming attitude.

Qualifications

• Excellent command of spoken and written English and Arabic.
• Ability to work in a fast-paced environment.
• Emirati candidates only.

Responsibilities

• Manage incoming and outgoing calls, connecting callers as necessary.
• Provide information and assistance to clients.
• Handle emergency calls and maintain call logs.

Skills

Attention to detail

Communication

Customer service

Organizational skills

Interpersonal skills

Job description

Guest Service Centre Agent / Telephone Operator (Emiratization Program)

Front Office Traders Hotel Qaryat al Beri Abu Dhabi

We have a great opportunity for Guest Service Centre Agent / Telephone Operator under the Emiratization Program. The successful applicant will be able to communicate effectively and understand what it means to give great service.

What are we looking for

• A high standard of etiquette efficiency and punctuality.
• Attention to detail and a friendly character.

• Emirati candidates only
• Ability to work in a fast-paced environment.
• Constantly strives to deliver a Shangri-La luxury experience.
• Lives and breathes the Shangri-La Values.
• Communicates effectively with colleagues/management.

What will youdo

• Interact with clients and understand their needs.
• Manage incoming and outgoing calls connecting callers to the appropriate guests colleagues or departments and provides information or assistance as needed.
• Handle emergency calls maintain call logs and troubleshoot basic telecommunication issues.
• Responsible for wake-up calls directory assistance and guest information.
• Work with colleagues to keep excellent service standards.

• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
• Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
• Independent and self-motivated with strong interpersonal skills.
• Excellent command of both spoken and written English and Arabic.
• Has a keen eye on details strong organizational skills with ability to multi-task.
• Able to work with minimal supervision and quick learner with ability to adapt in a fast-paced environment.
• Empathetically listen to client queries/complaints and work with colleagues/service manager to find solutions.

Traders Hotel Qaryat Al Beri Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travellers requiring the highest levels of service and attention the hotel also offers 80 Traders Club rooms on the seventh eighth and ninth floor as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings Traders Hotel Qaryat Al Beri Abu Dhabi is ideally located in the Qaryat Al Beri complex which houses Shangri-La Hotel Shangri-La Residences CHI The Spa at Shangri-La The Villas by Shangri-La anda Souk.

Shangri-La and Traders Hotel Qaryat al Beri Abu Dhabi is an equal opportunity believe in hiring a diverse workforce and committed to non-discrimination onanyprotectedbasis or any other basis covered under applicable respect your privacy and committed to protecting the privacy confidentiality and security of the personal data you provide to us or that we collect about you when you use our website when you otherwise interact with us. We are aware of our responsibilities to protect your personal data to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy personal data shall have the meaning as given to it by applicable privacy or data protection laws.

Required Experience:

Unclear Seniority