Guest Service Agent - Emirati

Minor International; Sir Bani Yas; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking a Guest Service Agent in Abu Dhabi. The role involves taking reservations, greeting guests, and ensuring outstanding service throughout their stay. Ideal candidates will have a strong focus on customer service, prior hotel experience, and must be fluent in English. This position requires shift work, including weekends and public holidays.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Fluency in English required.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Provide expertise services in a courteous manner.
• Take reservations, greet and register guests.
• Handle all guest enquiries, requests, and comments.

Skills

Customer service

Communication skills

Shift work

Computer skills in Ms Office

Tools

Property Management Systems (PMS)

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Additional Information

• Remote location
• Open to Emirati nationals only