Guest Service Agent

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking a Guest Service Agent who will provide exceptional service and enhance guest experiences. The ideal candidate will have a proven background in hospitality, showcasing strong customer service skills, effective communication, and the ability to manage guest requests efficiently. Joining our team means contributing to a culture of excellence and innovation while ensuring guests enjoy memorable experiences. Apply now to be a part of an engaging work environment.

Qualifications

• Previous experience in the hospitality industry, preferably in a front desk or guest services role.
• Proficiency in any additional language is a significant advantage.
• Ability to handle high-pressure situations with ease.

Responsibilities

• Providing exceptional service to guests.
• Ensuring guest satisfaction at the front desk.
• Creating memorable moments for guests.

Skills

Customer service skills

Verbal and written communication in English

Ability to manage guest requests

Organizational skills

Team player

Job description

About Us

Yas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.

About the Job

We currently have an exciting opportunity for a Guest Service Agent to join our team at Yas Plaza Hotels. The ideal candidate will have a passion for hospitality and a desire to create unique and welcoming experiences for our guests. In this role, you will be responsible for providing exceptional service, ensuring guest satisfaction, and maintaining the highest standards of professionalism and efficiency at the front desk. You will contribute to creating memorable moments for our guests, enhancing their overall experience at our hotel.

About You

• Previous experience in the hospitality industry, preferably in a front desk or guest services role.
• Strong customer service skills with a passion for creating memorable guest experiences.
• Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
• Ability to manage guest requests and preferences efficiently, calmly, and courteously.
• Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
• A team player with a positive attitude and a strong work ethic.
• Ability to stay updated with the latest trends in the hospitality industry to ensure we provide the best service.
• Must be proactive and able to handle high‑pressure situations with ease.

Shape Your Career with Yas Plaza Hotels by Aldar Hospitality

At Yas Plaza Hotels, every team member plays a crucial role in orchestrating an unparalleled guest experience. Set against the dynamic backdrop of Abu Dhabi, you will immerse yourself in an environment where innovation meets elegance, and every day offers the chance to contribute to the legacy of hospitality. Working with us means joining a culture of excellence, where your passion for hospitality creates unforgettable experiences and sets the benchmark for the future of refined living.

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.