Guest Relations Officer - UAE National

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading luxury hotel chain in Abu Dhabi is seeking experienced front office staff to deliver excellent service from check-in to check-out. The ideal candidate will have a minimum of two years of experience in a similar role at a 5-star hotel, strong communication skills, and the ability to multitask effectively. You will be the first point of contact for guests, providing them with essential information about the local area and assisting with their needs throughout their stay.

Qualifications

• Minimum two years experience in a similar role in a 5-star luxury hotel.
• Strong verbal and written communication skills.
• Ability to work under pressure and multitask effectively.

Responsibilities

• Deliver excellent service from check in to check out.
• Be the first point of contact for guests and visitors.
• Provide local information to guests regarding attractions.

Skills

Customer service orientation

Multitasking

Problem-solving

Strong communication

Tools

MS Office

Opera system

Job description

Company Description

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Job Description

• Deliver excellent service, from check in to check out and everywhere in between.
• Be the first point of contact for guests and visitors.
• Be responsible for completing a wide variety of front office tasks, which will ensure every day is different.
• Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities.

Qualifications

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Knowledge in MS Office and Opera system.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
• Strong verbal and written communication skills and pride in personal presentation.
• A people person who is able to make genuine connections with their colleagues and guests.
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.