Guest Relations Officer

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand seeks a Guest Relations Officer to ensure guests have memorable experiences. The role involves anticipating needs, handling inquiries, and ensuring satisfaction. Ideal candidates will have a college degree in hotel management, excellent communication skills, and experience in guest services.

Qualifications

• Previous experience in Front Office or Guest Services.
• Proficient in English, both written and spoken.
• Arabic/Russian/Mandarin speakers preferred.

Responsibilities

• Ensure all guests enjoy a positive and memorable experience.
• Anticipate guest needs and handle inquiries in a helpful manner.
• Take personal responsibility for guest satisfaction issues.

Skills

Communication

Guest Satisfaction

Problem Solving

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken. Arabic/Russian/Mandarin speakers are preferred.