Guest Relations Officer

Shangri-La Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier luxury hotel in Abu Dhabi is seeking a Guest Relations Officer to ensure a warm welcome for guests and maintain high professional standards. Responsibilities include smooth check-in/check-out processes, understanding guest needs, and coordinating with various departments. Ideal candidates should have previous luxury hospitality experience and exhibit a proactive approach to guest service.

Qualifications

• Previous experience in luxury hospitality or customer service is essential.
• Exhibiting a warm and friendly character is mandatory.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Interact with clients and understand their needs.
• Ensure check-in/check-out processes are smooth and enjoyable.
• Maintain high standards of professionalism amongst colleagues.
• Coordinate daily operations with housekeeping and engineering.

Skills

High level of standards

Efficiency

Attention to detail

Warm and friendly character

Ability to work in a fast-paced environment

Leadership qualities

Experience in luxury hospitality/customer service

Job description

Front Office, Shangri-La Qaryat Al Beri, Abu Dhabi

An exciting opportunity has opened up in our Front Office team as a Guest Relations Officer. The Front Office is an integral part of Shangri-La Qaryat Al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we encourage those who wish to deliver the best experience for both guests and colleagues to apply.

What are we looking for?

• A high level of Standards.
• Efficiency and punctuality.
• Attention to detail.
• A warm and friendly character.
• Ability to work in a fast-paced environment.
• An individual who leads and inspires others.
• Previous experience in luxury hospitality/customer service.
• Lives and breathes the Shangri-La Values.

What will you do?

• Interact with clients and understand their needs.
• Keep Check-In/Check-Out process smooth and enjoyable for the guest.
• Ensure cash handling and credit policies/procedures are followed.
• Maintain a high standard of professionalism amongst Front Office colleagues.
• Make sure that the department remains clean, tidy and presentable at all times.
• Review guest requests and where possible make sure they are acknowledged and carried out.
• Anticipate and exceed guests wants and needs.
• Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
• Assist other departments where necessary.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometer stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city center.

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website , or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws.