Guest Relations Executive - Fika - Jumeirah Beach Hotel

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality leader in the United Arab Emirates seeks an experienced F&B Service Guest Relations Executive at its iconic beach hotel. The role involves creating memorable experiences for guests through personalized service, managing dining reservations, and delivering attentive service to VIP clientele. Ideal candidates are skilled communicators with valuable experience in guest relations, ready to enhance each visitor's experience. Join a distinguished team at one of the world's premier luxury destinations.

Qualifications

• Experience in guest relations or food and beverage service.
• Ability to handle guest feedback gracefully.
• Strong interpersonal skills to build rapport with guests.

Responsibilities

• Create a warm and memorable welcome for every guest.
• Coordinate dining reservations and special occasions.
• Recommend dishes and beverage pairings confidently.
• Deliver attentive service to VIP and regular guests.
• Act as the key point of contact for guest enquiries.
• Handle guest feedback and special requests promptly.

Skills

Personalized guest service

Menu knowledge

Communication skills

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterized by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a F&B Service Guest Relations Executive to join Fika in Jumeirah Beach Hotel

Responsibilities

• Create a warm and memorable welcome for every guest, offering personalised attention and seamless introductions to service colleagues.
• Coordinate dining reservations and special occasions, ensuring a flawless experience through thoughtful planning and execution.
• Recommend signature dishes and beverage pairings with confidence, drawing on deep menu knowledge and understanding of guest preferences.
• Deliver attentive service to VIP and regular guests by anticipating their needs, recalling their preferences, and elevating each visit.
• Act as the key point of contact for guest enquiries, offering detailed knowledge of in-house dining themes and local highlights.
• Handle guest feedback and special requests gracefully and promptly, turning moments of dissatisfaction into lasting positive impressions.