Guest Relations Executive (Arabic Speaker) - Food and Beverage - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Executive (Arabic Speaker) in Abu Dhabi. The role involves managing guest queries, providing exceptional service, and ensuring satisfaction. Ideal candidates will possess good communication skills, customer service orientation, and a relevant degree. Experience in the food and beverage industry is advantageous.

Qualifications

• Good communication skills are essential.
• Commitment to delivering high levels of customer service is required.
• Flexibility to respond to various work situations.

Responsibilities

• Managing guest queries in a friendly manner.
• Assisting guests to ensure satisfaction.
• Ensuring knowledge of menu offerings.

Skills

Good communication skills (oral and written)

Customer service orientation

Flexibility

Teamwork

Education

Degree in relevant area

Job description

Job Overview

Guest Relations Executive (Arabic Speaker) - Food and Beverage - Conrad Abu Dhabi Etihad Towers

Job Description

Guest Relations Executive (Arabic Speaker) - Food and Beverage - Conrad Abu Dhabi Etihad Towers (HOT0BZMI)

Work Locations: Conrad Abu Dhabi Etihad Towers Etihad Towers West Corniche Abu Dhabi

A Guest Relations Executive is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Guest Relations Executive, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Guest Relations Executive will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

AGuestRelations Executiveserving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!