Guest Relations Executive - Amara Lounge Service - Jumeirah Living Marina Gate

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality provider in the United Arab Emirates seeks a Guest Relations Executive to enhance guest experiences at Amara Lounge Service in Jumeirah Living Marina Gate. This role involves welcoming guests, managing dining reservations, and ensuring high service standards. The ideal candidate has previous hospitality experience and a degree in a related field. Competitive tax-free salary and comprehensive benefits are offered, along with opportunities for growth within the organization.

Benefits

Colleague discounts on food and beverage

Comprehensive healthcare

Paid annual leave

Company-provided shared accommodation

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Strong customer service skills with a friendly demeanor.
• Experience with hotel management software, such as Opera cloud, is desired.

Responsibilities

• Create a warm and memorable welcome for every guest.
• Coordinate dining reservations and special occasions.
• Deliver attentive service to VIP and regular guests.

Skills

Excellent communication skills

Strong customer service skills

Ability to handle multiple tasks

Education

Degree or diploma in Hospitality Management, Tourism, or related field

Tools

Hotel management software (e.g., Opera cloud)

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

Jumeirah Living Marina Gate is set within walking distance of Dubai Marina’s diverse dining and retail destinations, with uninterrupted views across the waterfront. Ideal for both business and leisure travelers, the property includes a range of dining and lifestyle facilities suited to short and extended stays.

About the Job:

An exciting opportunity has arisen for a Guest Relations Executive to join Amara Lounge Service in Jumeirah Living Marina Gate. The main duties and responsibilities of this role include:

• Create a warm and memorable welcome for every guest, offering personalised attention and seamless introductions to service colleagues.
• Coordinate dining reservations and special occasions, ensuring a flawless experience through thoughtful planning and execution.
• Recommend signature dishes and beverage pairings with confidence, drawing on deep menu knowledge and understanding of guest preferences.
• Deliver attentive service to VIP and regular guests by anticipating their needs, recalling their preferences, and elevating each visit.
• Act as the key point of contact for guest enquiries, offering detailed knowledge of in-house dining themes and local highlights.
• Handle guest feedback and special requests gracefully and promptly, turning moments of dissatisfaction into lasting positive impressions.

About You:

• Previous experience in a similar role within the hospitality industry.
• A degree or diploma in Hospitality Management, Tourism, or a related field is preferred.
• Experience with hotel management software, such as Opera cloud, is desired.
• Excellent communication skills, both verbal and written.
• Strong customer service skills with a friendly and courteous demeanor.
• Ability to handle multiple tasks and work under pressure.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)