Guest Relations Coordinator

haus & haus; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An award-winning real estate agency in Dubai seeks a Guest Relations Coordinator to manage property portfolios and ensure excellent tenant relations. The ideal candidate has 2+ years experience, a driving license, and knowledge of the Dubai Real Estate market. This role promises a dynamic work environment and the opportunity to enhance client satisfaction.

Qualifications

• Minimum 2 years experience in a similar role.
• Driving license and car is a must.
• Experience in Dubai is essential.
• Knowledge of the Dubai Real Estate market is preferred.
• Proven experience in improving customer satisfaction.

Responsibilities

• Manage a portfolio of up to 50 properties.
• Coordinate daily tenant issues.
• Facilitate guest check-ins and check-outs.
• Schedule housekeeping requirements.
• Resolve maintenance issues with teams.

Skills

Customer focus

Strong negotiation skills

Excellent communication skills

Advanced troubleshooting skills

Job description

Welcome to haus & haus. As an award-winning Real Estate agency, we have an established record of achievement and service - as well as expertise in Residential Sales & Leasing, Short Term & Holiday Rentals, Off Plan & Investments, Property Management and Commercial Properties in Dubai.

We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.

We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.

Responsibilities

• Managing a portfolio of up to 50 properties (area specific).
• Coordinate any issues faced by the tenants on a daily basis.
• Coordinate check ins and check outs for the guests on a 24 hour basis.
• Schedule all housekeeping requirements.
• Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
• Responsible to maintain a high level of occupancy all year round.
• Carrying out Inventory checks after guests leave the property.
• Answer incoming leads via email, phone and WhatsApp for listings.
• Responding to all enquiries on International platforms.
• Facilitate viewings with clients.
• Track, remind and collect any due rental payments.
• Responsible to return clients security deposits.
• Record all bookings and client\'s information in our PMS system.

Qualifications

• Minimum 2 years experience in a similar role.
• Driving license and car is a must.
• Experience in Dubai is essential.
• Experience and knowledge of the Dubai Real Estate market is preferred.
• Strong negotiation and consultative sales skills.
• Proven experience improving customer satisfaction.
• Excellent communication skills, with a high proficiency in English.
• Advanced troubleshooting and multi-tasking skills.

If you meet the above criteria, you could be the superstar we have been looking for!

Come and join a Dubai agency that's rising fast. Apply now!