Guest Relations Coordinator

AWS Holiday Homes; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading holiday rental service is seeking a Guest Relations Coordinator to ensure a seamless experience for guests. This role involves communication with guests and coordination with service providers. Ideal candidates will have proven experience in hospitality, excellent multitasking, and organizational skills. This opportunity also offers career growth in an expanding company, with a focus on enhancing operational strategies.

Qualifications

• Proven experience in a guest relations or hospitality role.
• Ability to coordinate operations effectively.
• Proactive and able to work independently.

Responsibilities

• Communicate directly with guests to address their needs.
• Coordinate with agents to resolve guest issues.
• Liaise with housekeeping for cleaning and repairs.

Skills

Excellent communication skills

Problem-solving ability

Strong organizational skills

Multitasking skills

Interpersonal skills

Job description

About AWS Holiday Homes:

AWS Holiday Homes, a division of AWS Younus Group, offers premier holiday home rental services across the UAE. We ensure cleanliness, comfort, and exemplary service in all interactions, guaranteeing both partner and client satisfaction.

Job Description:

We are seeking an experienced Guest Relations Coordinator to join our vibrant team. This role requires excellent communication skills, a knack for problem-solving, and the ability to manage multiple tasks efficiently. As a key member of our team, you will coordinate operations between guests, field agents, and service providers to ensure a seamless experience for all parties involved.

Responsibilities:

• Communicate directly with guests via email, telephone, and in-person to address their needs.
• Coordinate with field operations agents to resolve any guest issues promptly.
• Liaise with housekeeping and maintenance services to schedule and oversee cleaning and repairs.
• Manage and update the DTCM portal with guest arrival and departure details.
• Oversee the processing and management of property unit permits.
• Inform and coordinate with building receptions regarding guest arrivals and necessary registrations.
• Demonstrate flexibility and readiness to engage in various operational tasks as needed.

Requirements:

• Proven experience in a similar role within the holiday home or hospitality industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A proactive approach and the ability to handle unexpected situations.
• Familiarity with DTCM regulations is highly advantageous.

Career Growth:

Join us and grow within AWS Holiday Homes! This role offers the opportunity to not only engage with established procedures but also to have a hand in developing new operational strategies as our company expands.