Guest Relations and Reservations Specialist

Client of Talentmate; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A renowned company in the hospitality sector is seeking a Guest Relations and Reservations Specialist to ensure exceptional guest experiences. The role demands excellent communication skills and organizational abilities to manage guest inquiries and optimize reservations. Successful candidates will be passionate about customer satisfaction and have a proactive approach to service. Previous experience in guest relations is essential, alongside familiarity with relevant software tools.

Qualifications

• Previous experience in guest relations or customer service required.
• Proficiency with reservations software and CRM tools.
• Knowledge of local area to aid guest recommendations.

Responsibilities

• Manage all aspects of guest relations and resolution of inquiries.
• Coordinate with departments to enhance guest experiences.
• Monitor booking trends to inform pricing strategies.

Skills

Communication

Interpersonal skills

Problem-solving

Decision-making

Education

Bachelor of Business Administration (Management)

Tools

Reservations software

CRM tools

Job description

Guest Relations and Reservations Specialist

Qualification: Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

The Guest Relations and Reservations Specialist plays a pivotal role in ensuring a seamless and exceptional experience for all guests, from their initial contact throughout their stay. This position requires excellent communication skills and strong organizational abilities. As the face of customer satisfaction, you will manage all aspects of guest relations, including personalized service and issue resolution. Your goal is to provide exemplary service that reflects the venue's hospitality standards while optimizing reservations to enhance guest experiences. The role involves coordinating with other departments to meet guest needs and ensure their comfort and satisfaction. Passion, attention to detail, and a proactive approach are essential for success.

Responsibilities

• Welcome guests warmly and maintain positive relations throughout their stay.
• Handle guest inquiries promptly and professionally.
• Manage reservations efficiently using automated systems.
• Coordinate with other departments to address guest needs.
• Resolve guest complaints with a focus on satisfaction and retention.
• Follow up with guests post-departure for feedback.
• Maintain accurate records of guest profiles and preferences.
• Provide information about local activities and attractions.
• Ensure guest areas meet service standards.
• Seek continuous improvement in guest experience.
• Assist in training new staff on customer service and guest management.
• Monitor booking trends to inform pricing strategies.

Requirements

• Previous experience in guest relations or customer service.
• Excellent communication and interpersonal skills.
• Proficiency with reservations software and CRM tools.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Availability on weekends and holidays.
• Knowledge of the local area for guest recommendations.

Job Details

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: [Link]

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse requests for money or sharing personal/bank details. For security, visit our Security Advice page. Report fraud to [e-mail].