Guest Relations Agent - The WB⢠Abu Dhabi, Curio Collection by Hiltonâ¢

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company seeks a Guest Relations Agent to enhance the experience of VIP guests. Responsibilities include managing check-ins, coordinating with departments, and ensuring high-quality service. Ideal candidates will have strong communication skills and a passion for exceptional guest service.

Qualifications

• Guest relations experience in hotel, leisure, or entertainment sectors.
• Excellent personal presentation and communication skills.
• Ability to multitask and maintain a positive attitude.

Responsibilities

• Check guest arrival reports and coordinate room allocations for VIP guests.
• Welcome and fulfill the check-in process for VIP Guests.
• Manage the Guest Relations Desk and ensure all VIP requirements are met.

Skills

Attention to detail

Communication

Guest service

Conflict resolution

Cash handling

Job description

EOE/AA/Disabled/Veterans

A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Agent is always prepared to respond to VIP Guest requests at the concierge during promotional activities and more.

What will I be doing

As a Guest Relations Agent, you will serve on the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Agent truly influences the first impressions of our VIP Guests and is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events

What are we looking for

Guest Relations Agents serving Hilton brands are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multitask while maintaining a positive attitude when working with VIP Guests
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector, from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Required Experience: Unclear Seniority