Guest Relations Agent – Russian Speaker

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Relations Officer to provide a warm welcome and assist Russian-speaking guests. The ideal candidate will have prior experience in a 5-star hotel, be fluent in Russian and English, and possess strong communication skills. Responsibilities include managing guest preferences, responding to inquiries, and ensuring exceptional service. Flexibility with hours is essential for this role.

Qualifications

• Previous experience in guest relations or similar role in a 5-star hotel.
• Impeccable grooming and professional appearance.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome all guests, ensuring a seamless check-in/check-out.
• Serve as main contact for Russian-speaking guests.
• Maintain updated guest profiles and preferences in the PMS.

Skills

Fluent in Russian

Fluent in English

Strong communication skills

Interpersonal skills

Tools

Opera

PMS

CRM tools

Job description

Main Responsibilities:

• Greet and welcome all guests with a warm and engaging demeanor, ensuring a seamless check-in and check-out experience.

• Serve as the main point of contact for Russian-speaking guests, assisting with all inquiries and requests.

• Anticipate guest needs and handle guest complaints with diplomacy and efficiency.

• Coordinate with all departments to ensure guest preferences and expectations are met.

• Promote hotel services, facilities, and upsell room categories and experiences.

• Handle VIP arrivals and ensure their stay exceeds expectations.

• Maintain updated guest profiles and preferences in the PMS.

• Provide personalized recommendations for local attractions, dining, and events.

• Maintain a strong presence in the lobby and public areas to assist guests proactively.

• Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.

Candidate Requirements:

• Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.

• Fluent in Russian and English (both written and spoken); additional languages are a plus.

• Impeccable grooming and professional appearance.

• Strong communication and interpersonal skills with a guest-first mindset.

• Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.

• Ability to work flexible hours, including weekends and holidays.

• High level of cultural awareness and sensitivity.