Guest Relation Officer

Galadari Brothers; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hospitality firm in the United Arab Emirates is seeking a Guest Experience Coordinator to provide personalized and high-quality guest services. This role involves handling escalated issues, coordinating special events, and promoting loyalty programs, ensuring exceptional experiences for VIPs and guests. The ideal candidate has a background in business management, strong communication skills, and experience in reception duties or front desk roles. A proactive and friendly attitude is essential for fostering guest relationships.

Qualifications

• 2-3 years of experience in Reception duties or Front desk, Automotive industry experience preferred.
• Proactive, hardworking, goal-oriented, and motivated.

Responsibilities

• Deliver personalized, high-quality guest experiences.
• Handle escalated guest issues and resolve conflicts.
• Plan and coordinate special events.
• Promote loyalty programs and collect feedback.

Skills

Excellent communication skills

Proficient in Microsoft Office

Team player

Fluency in English

Positive attitude

Education

Graduate in business management

Job description

Job purpose: To deliver personalized, high‑quality guest experiences by understanding individual needs, managing escalated issues, and providing exceptional support to VIP and special guests. The role focuses on building long‑term guest relationships, promoting loyalty programs, and ensuring seamless coordination of events and special requests.

Key Job Responsibilities

• To provide personalized and exceptional experience for each guest. Go the extra mile to understand guests' preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.
• To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction. Act as mediators and problem‑solvers, working closely with other departments to deliver prompt resolutions.
• Take charge of catering to VIPs, high‑profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.
• Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty. Play a crucial role in fostering guest loyalty and building long‑term relationships. Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.
• Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution.
• Any relevant ad‑hoc duties and/or relevant special projects may be assigned by the Management.

Education Qualification, Work Experience & Skills

• Graduate preferably in business management.
• 2-3 years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage.
• Excellent communication skills.
• Proactive, hardworking, goal orientated and motivated approach.
• Fluency in English communication/Arabic Language is an added advantage.
• Good team player, experienced in a professional, high pressure, working environment.
• Excellent business relationship management skills.
• Must have positive, enthusiastic and friendly attitude.
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).