Guest Relation Agent (Hostess)

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a Hostess to create warm, inviting experiences for guests. Responsibilities include managing guest queries, ensuring menu knowledge, and upholding high grooming standards. Ideal candidates will possess a positive attitude, excellent communication skills, and experience in the Food and Beverage industry. Join our team to deliver exceptional guest experiences!

Qualifications

• Positive attitude essential for guest interactions.
• Experience in Food and Beverage industry preferred.
• Knowledge of Food Hygiene Regulations beneficial.

Responsibilities

• Welcome guests and assist them with seating.
• Manage guest queries in a friendly manner.
• Ensure knowledge of the menu offerings.
• Practice grooming standards and cleanliness.

Skills

Positive attitude

Good communication skills

Customer service

Excellent grooming standards

Teamwork

Education

Degree in relevant area

Job description

EOE/AA/Disabled/Veterans

A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit, and later giving them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards, including uniform dress code, cleanliness, and personal hygiene
• Assist callers courteously and promptly, taking messages as necessary, which are legible and accurate, passing them on to the appropriate person without delay
• Have a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations, and all health and safety legislation

What are we looking for

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills (oral and written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience: Unclear Seniority