Guest Experience Supervisor - Valet & Concierge

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader in Abu Dhabi is seeking a skilled hospitality professional to assist guests with inquiries and maintain essential relationships with service providers. This role requires a diploma in Tourism or Hospitality Management and a minimum of one year of relevant experience. The ideal candidate will possess excellent communication skills in English and a good understanding of local languages. Join us and contribute to creating memorable experiences for our guests, all while gaining invaluable insights into the industry.

Qualifications

• Minimum 1 year of relevant experience.

Responsibilities

• Assist guests with all inquiries, both hotel and non-hotel related.
• Attend shift briefings to ensure hotel activities and operational requirements are known.
• Maintain good relationship with Airport Concierge and other service providers.
• Maintain detailed knowledge of the activities of the day and key occurrences.
• Consult Log Book for information/requests left by outgoing shift.
• Manage guests’ mails, messages, courier services and parcel postage.
• Maintain order and security of guests’ keys.

Skills

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages

Education

Diploma in Tourism / Hospitality Management

Job description

A global hospitality leader in Abu Dhabi is seeking a skilled hospitality professional to assist guests with inquiries and maintain essential relationships with service providers. This role requires a diploma in Tourism or Hospitality Management and a minimum of one year of relevant experience. The ideal candidate will possess excellent communication skills in English and a good understanding of local languages. Join us and contribute to creating memorable experiences for our guests, all while gaining invaluable insights into the industry.