Guest Experience Supervisor & Training Coach

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality leader in Dubai is seeking a Manager to oversee guest services. This role involves answering guest calls, resolving issues, and maintaining high service standards. The ideal candidate will have at least one year of supervisory experience in a related field and a high school diploma or G.E.D. Strong communication and problem-solving skills are essential. The company values diversity and is committed to equal opportunity in employment.

Qualifications

• Previous experience in customer service, preferably in hospitality.
• Ability to handle guest requests and resolve issues promptly.
• Strong interpersonal skills to work with guests and staff.

Responsibilities

• Answer and process all guest calls and requests.
• Assist management in training and coaching employees.
• Ensure adherence to company policies and maintain guest satisfaction.
• Handle billing and room message operations.

Skills

Communication skills

Problem-solving

Team collaboration

Supervisory skills

Education

High school diploma or G.E.D. equivalent

Job description

A hospitality leader in Dubai is seeking a Manager to oversee guest services. This role involves answering guest calls, resolving issues, and maintaining high service standards. The ideal candidate will have at least one year of supervisory experience in a related field and a high school diploma or G.E.D. Strong communication and problem-solving skills are essential. The company values diversity and is committed to equal opportunity in employment.