Guest Experience & Revenue Specialist - Car Rentals

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading rental service company in Dubai is seeking a Customer Service Representative to deliver exceptional service and manage rental transactions. Responsibilities include greeting customers, handling inquiries, processing rentals, and promoting additional products. The ideal candidate should have a university degree, at least 2 years of experience in customer service, and strong communication skills. Fluency in English is required, while knowledge of Arabic is advantageous. This role is crucial in driving sales and ensuring customer satisfaction.

Qualifications

• Strong customer relations and team building skills.
• Effective in setting priorities and scheduling activities.
• Excellent communication, problem solving, and analytical skills.
• At least 2 years experience in the customer service industry.
• General understanding of the car rental industry.

Responsibilities

• Greet customers professionally and create a welcoming environment.
• Handle customer inquiries, complaints, and service requests efficiently.
• Process rental transactions accurately and timely.
• Upsell additional products and services to maximize revenue.
• Collaborate with operations to ensure vehicle availability.

Skills

Customer relations

Team building

Communication skills

Problem solving

Analytical skills

Education

University graduate

Job description

A leading rental service company in Dubai is seeking a Customer Service Representative to deliver exceptional service and manage rental transactions. Responsibilities include greeting customers, handling inquiries, processing rentals, and promoting additional products. The ideal candidate should have a university degree, at least 2 years of experience in customer service, and strong communication skills. Fluency in English is required, while knowledge of Arabic is advantageous. This role is crucial in driving sales and ensuring customer satisfaction.