Guest Experience Reservations Specialist

SOFITEL; Dubai; On-site; AED 40,000 - 55,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Reservations Officer to create exceptional guest experiences. The role involves providing friendly service, maximizing revenue through up-selling, assisting with guest requests, and accurately managing reservations. Candidates should have at least 1 year of experience in a hotel environment, possess strong problem-solving skills, and be fluent in English. Join us to be part of a dynamic team dedicated to guest satisfaction.

Qualifications

• At least 1 year of relevant experience in a hotel.
• Ability to work well under pressure.
• Strong interpersonal skills.

Responsibilities

• Provide exceptional and engaging service.
• Maximize revenue through up-selling.
• Assist guests with information and special requests.
• Manage room reservation requests accurately.

Skills

Exceptional service

Up-selling

Problem-solving

Team collaboration

Fluency in English

Tools

Opera

Job description

A luxury hotel in Dubai is seeking a Reservations Officer to create exceptional guest experiences. The role involves providing friendly service, maximizing revenue through up-selling, assisting with guest requests, and accurately managing reservations. Candidates should have at least 1 year of experience in a hotel environment, possess strong problem-solving skills, and be fluent in English. Join us to be part of a dynamic team dedicated to guest satisfaction.