Guest Experience PBX Operator

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Dubai is seeking a dedicated candidate to manage guest calls and requests. Responsibilities include operating the switchboard, ensuring clear communication, and addressing guest needs. The ideal candidate should possess strong communication skills and a high school diploma. Join our team and be part of a welcoming environment that values diversity and inclusion.

Qualifications

• Strong communication skills required to interact with guests.
• Ability to operate telephone switchboard and relevant equipment.
• Skills in problem-solving and assisting guests with unique needs.

Responsibilities

• Answer and process all guest calls and requests.
• Operate the telephone switchboard and ensure smooth communication.
• Monitor calls, follow up on guest requests, and ensure satisfaction.

Skills

Communication skills

Customer service

Problem-solving

Team collaboration

Education

High school diploma or G.E.D.

Job description

A leading international hotel chain in Dubai is seeking a dedicated candidate to manage guest calls and requests. Responsibilities include operating the switchboard, ensuring clear communication, and addressing guest needs. The ideal candidate should possess strong communication skills and a high school diploma. Join our team and be part of a welcoming environment that values diversity and inclusion.