Guest Experience Lead - Service & Team Coach

Sheraton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a team-oriented individual for guest services. The role requires managing guest check-ins, handling payments, and ensuring high-quality customer service. Candidates should have a high school diploma and at least one year of experience in similar roles, along with supervisory experience. A commitment to providing exceptional guest experiences and collaboration with team members is essential for this position.

Qualifications

• At least 1 year of related work experience is required.
• At least 1 year of supervisory experience is preferred.

Responsibilities

• Process guest check-ins and verify identity.
• Ensure secure payment and manage billing.
• Provide directions and property information to guests.

Skills

Excellent communication

Customer service

Teamwork

Education

High school diploma or G.E.D.

Job description

A leading hotel brand in Dubai is seeking a team-oriented individual for guest services. The role requires managing guest check-ins, handling payments, and ensuring high-quality customer service. Candidates should have a high school diploma and at least one year of experience in similar roles, along with supervisory experience. A commitment to providing exceptional guest experiences and collaboration with team members is essential for this position.