Guest Experience Lead - Luxury Hospitality & VIP Service

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality provider based in the United Arab Emirates is seeking a Guest Relations Executive to lead and mentor the guest services team, ensuring high service standards and guest satisfaction. The ideal candidate should have a High School Diploma or Bachelor’s degree in Hospitality Management and 1–2 years of relevant experience in a customer service role. The position offers a supportive work environment with various benefits, including accommodation, healthcare, and a competitive tax-free salary in UAE Dirhams (AED).

Benefits

Colleague discounts on food, beverage and hotel stays worldwide

Company-provided shared accommodation

Comprehensive healthcare and life insurance coverage

Paid annual leave and flight from home country

Performance-based incentives

Access to Learning & Development programmes

Qualifications

• 1–2 years of experience in customer service or front desk roles within the hospitality industry.
• Strong problem-solving, leadership, project management, creativity and attention-to-detail skills.

Responsibilities

• Lead, train and mentor the guest services team.
• Oversee daily guest service operations.
• Resolve escalated guest concerns and emergencies.

Skills

Customer service

Leadership

Problem-solving

Attention to detail

Education

High School Diploma or Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

Job description

A luxury hospitality provider based in the United Arab Emirates is seeking a Guest Relations Executive to lead and mentor the guest services team, ensuring high service standards and guest satisfaction. The ideal candidate should have a High School Diploma or Bachelor’s degree in Hospitality Management and 1–2 years of relevant experience in a customer service role. The position offers a supportive work environment with various benefits, including accommodation, healthcare, and a competitive tax-free salary in UAE Dirhams (AED).