Guest Experience Lead - Front Desk & Operations

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned global hotel brand in Dubai seeks a Front Office Manager to lead a talented team and ensure exceptional guest relations. The role emphasizes effective communication, operational efficiency, and quality awareness to enhance guest satisfaction. Candidates should demonstrate leadership capabilities and a commitment to training team members. This position offers a competitive salary with various benefits, including accommodation and international opportunities.

Benefits

Accommodation

Meals on duty

Transportation

World class training and development

Discounted accommodation

Medical and Life insurance

Qualifications

• Proven experience in leading Front Office teams to enhance guest experiences.
• Strong communication skills and ability to manage shift transitions.
• Commitment to training and developing associates for performance improvement.

Responsibilities

• Lead the Front Office team to ensure exceptional guest experiences.
• Manage shift data to respond to operational changes effectively.
• Promote quality awareness among front office associates.

Skills

Guest relations leadership

Strategic shift management

Quality awareness

Operational efficiency

Security consciousness

Job description

A renowned global hotel brand in Dubai seeks a Front Office Manager to lead a talented team and ensure exceptional guest relations. The role emphasizes effective communication, operational efficiency, and quality awareness to enhance guest satisfaction. Candidates should demonstrate leadership capabilities and a commitment to training team members. This position offers a competitive salary with various benefits, including accommodation and international opportunities.