Guest Experience Front Office Duty Lead

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a Front Desk Supervisor. This role requires a service-focused individual who can supervise front desk operations, handle guest complaints, and ensure high standards of guest satisfaction. Candidates should hold a Bachelor's degree and be fluent in English and Arabic. Experience with Opera PMS is an asset. This is a full-time position in a bustling hotel environment, aimed at providing excellent customer service.

Qualifications

• Service focused personality is essential.
• Fluency in English and Arabic, additional languages are a plus.
• Proven ability to build and maintain good relationships.

Responsibilities

• Supervise front desk operations for guest satisfaction.
• Handle guest complaints and provide solutions.
• Coordinate with other departments regarding VIPs.

Skills

Customer service focus

Interpersonal skills

Problem-solving

Strong networking

Education

Bachelor's degree in a relevant field

Tools

Opera PMS

Job description

A leading hospitality company in Dubai is looking for a Front Desk Supervisor. This role requires a service-focused individual who can supervise front desk operations, handle guest complaints, and ensure high standards of guest satisfaction. Candidates should hold a Bachelor's degree and be fluent in English and Arabic. Experience with Opera PMS is an asset. This is a full-time position in a bustling hotel environment, aimed at providing excellent customer service.