Guest Experience & Front Desk Specialist

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned hotel chain in Dubai seeks a Manager to oversee guest services, manage check-ins and resolve issues. The role requires strong customer service, problem-solving skills, and at least one year of related work experience. Responsibilities include processing payments, coordinating with housekeeping, and ensuring guest satisfaction. This position offers an opportunity to work in a dynamic environment within a prestigious hospitality organization.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience is required.

Responsibilities

• Assist staff with problem payments and guest satisfaction.
• Process guest check-ins and manage accounts accurately.
• Coordinate with departments to ensure readiness of rooms.

Skills

Customer service

Problem-solving

Communication

Education

High school diploma or G.E.D. equivalent

Job description

A renowned hotel chain in Dubai seeks a Manager to oversee guest services, manage check-ins and resolve issues. The role requires strong customer service, problem-solving skills, and at least one year of related work experience. Responsibilities include processing payments, coordinating with housekeeping, and ensuring guest satisfaction. This position offers an opportunity to work in a dynamic environment within a prestigious hospitality organization.