Guest Experience Expert (Shift Leader)

The Ritz-Carlton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in Dubai seeks a Guest Experience Expert to provide exceptional service throughout guests' stays. Responsibilities include guiding guests, processing requests, and maintaining a professional environment. Ideal candidates should hold a high school diploma and possess a willingness to learn. This role offers the opportunity to uphold the Gold Standards of luxury service in a renowned environment.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific license or certification necessary.

Responsibilities

• Deliver high levels of guest service by guiding guests throughout their stay.
• Process operational needs and address guest requests.
• Maintain a safe and welcoming environment that aligns with company standards.

Education

High school diploma or GED equivalent

Job description

Overview

Our jobs aren't just about giving guests a smooth check-in and check-out. We aim to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Responsibilities

Deliver a high level of guest service by guiding guests throughout their stay and making transactions feel like part of the experience.

Process operational needs, address guest requests, complete reports, and share local highlights as needed.

Maintain a safe, professional, and welcoming environment in line with company standards and policies.

Support the team in learning and exemplifying The Ritz-Carlton Gold Standards, including Employee Promise, Credo, and Service Values.

Be prepared to move about the workspace and perform physical tasks as required, including standing, walking, and lifting up to 10 pounds without assistance.

Qualifications

Education: High school diploma or GED equivalent.

Related Work Experience: None.

Supervisory Experience: None.

License or Certification: None.

Company Information and Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. The Ritz-Carlton attracts the world's top hospitality professionals who curate lifelong memories, and we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us to be better than the next. You will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. Our promise to you is the opportunity to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.