Guest Experience Concierge | Front Office Pro

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A prominent hotel in Ras Al Khaimah is seeking dedicated Front Office professionals who excel in customer service and communication. The role includes ensuring smooth guest arrivals and departures, maintaining effective communication with departments, and handling guest mail and messages. Ideal candidates will have a hospitality diploma and strong interpersonal skills, along with a dynamic and customer-focused personality.

Qualifications

• Experience in a front office or concierge role within a hotel is preferred.
• Good English communication skills are essential.
• Strong interpersonal skills are necessary.

Responsibilities

• Receive guests in a professional and friendly manner.
• Maintain effective communication with related departments.
• Handle messages, mail, and packages for guests.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Education

Diploma in hospitality or vocational training

Job description

A prominent hotel in Ras Al Khaimah is seeking dedicated Front Office professionals who excel in customer service and communication. The role includes ensuring smooth guest arrivals and departures, maintaining effective communication with departments, and handling guest mail and messages. Ideal candidates will have a hospitality diploma and strong interpersonal skills, along with a dynamic and customer-focused personality.