Guest Experience/Butler Manager

Minor International; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in Abu Dhabi is seeking a dedicated professional with a background in luxury service management. The role involves ensuring personalized guest experiences and managing the butler and Front Office operations. The ideal candidate should have experience working in luxury hotels, excellent collaboration skills, and fluency in English plus other major languages. This role offers a dynamic environment where guest satisfaction and personalized service are paramount.

Qualifications

• Previous experience in Front Office and Butler operations.
• Luxury hotel experience is mandatory.
• Must be fluent in English and any other major languages.

Responsibilities

• Track guest preferences and maintain databases.
• Collaborate with departments for guest satisfaction.
• Lead hotel loyalty programs and training.

Skills

Luxury service background

Guest interaction

Problem-solving

Collaboration skills

Tools

Opera PMS

Outlook

Anantara App

Job description

• Company Location: Qasr Al Sarab Desert Resort by Anantara

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

• Luxury service background essential, ideally with previous experience of handling villas and butlers
• • Energized personality that interacts with guests without effort
• • Track all kinds of guest preferences from several channels and sources and maintain the database
• • Practice hyper collaboration between all departments to ensure amazing stays of our guests
• • Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery), including conducting hotel training and driving KPIs
• • Ensure all guest amenity standards are in place and followed up
• • Maintain and update the hotel’s VIP list.
• • Track and analyse guest feedback and propose actions to be taken for improvement.
• • Work with various systems at the same time (Opera PMS, Outlook, Message Box, Anantara App, Loyalty Systems, Review Pro)
• • Ensure guests are properly greeted upon their arrival, especially VIP guests
• • Ensure guests are receiving personalized services
• • Development and implementation of new initiatives to improve the guest experience
• • Track amenities cost and prepare monthly report
• • Prepare monthly reports on guest satisfaction scores and trends within the department
• • Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Qualifications

• Previous experience in Front Office and managing Butler operations
• Luxury hotel experience is must
• Experience with Front Office Systems
• Must be fluent in written and spoken in English and any other major languages (Russian, French, German, Spanish, Korean and Chinese)
• 3-5years in related experience or Minimum of 2 years' experience in the same role.