Guest Experience Ambassador

Swiss Connect Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious 5-star hotel in Dubai is seeking a Guest Experience Agent to create exceptional experiences for VIP guests. This role demands warmth, professionalism, and discretion, ensuring smooth event coordination while upholding luxury service standards. Ideal candidates possess strong communication skills, a guest-focused mindset, and a passion for high-profile service. Competitive salary of AED 5,000 plus accommodations, meals, and health benefits included. Flexible working hours required.

Benefits

Tax-free salary

Company-provided accommodation

Medical / health insurance

Onboarding flight ticket

Annual travel ticket

Qualifications

• Previous experience in hospitality, events, or customer service preferred.
• Professional appearance with a passion for luxury service.
• Minimum height requirement: 165 cm.

Responsibilities

• Welcome and assist VIP guests with warmth and professionalism.
• Ensure smooth guest flow and event coordination.
• Deliver personalized service by anticipating guest needs.

Skills

Excellent communication and interpersonal skills

Fluency in English

Organizational skills

Ability to work in fast-paced environments

Guest relations experience

Job description

We are seeking a confident, elegant, and guest-focused Guest Experience Agent / Hostess to join a prestigious 5-star hotel in Dubai. This role offers an exciting opportunity to represent a world-class hospitality brand while engaging with VIPs, dignitaries, and high-profile guests in an international luxury environment.

As the first point of contact at exclusive events and official functions, you will play a key role in delivering a refined, welcoming, and memorable guest experience aligned with global protocol and luxury service standards.

Key Responsibilities

• Welcome and assist VIP guests with warmth, professionalism, and discretion
• Ensure smooth guest flow, seating arrangements, and event coordination
• Deliver personalized service by anticipating guest needs and preferences
• Uphold international etiquette and cultural protocol standards
• Liaise with hotel departments to ensure flawless execution of VIP events
• Manage guest lists, RSVPs, and confidential information
• Distribute event briefings and support operational communication
• Represent the hotel brand with poise, elegance, and impeccable conduct
• Advise guests on local customs and etiquette

Candidate Profile

• Previous experience in hospitality, guest relations, events, or customer service preferred
• Excellent communication and interpersonal skills
• Fluent in English; Russian and/or German speakers highly preferred
• Strong organizational skills and attention to detail
• Professional appearance with a passion for luxury service
• Comfortable in fast-paced, high-profile environments
• Flexible availability, including evenings, weekends, and holidays
• Minimum height requirement: 165 cm

Salary & Benefits

• Basic Salary: AED 5,000 per month (approx. USD 1,530 / EUR 1,170)
• Monthly service charge plus high tips
• Tax-free salary
• Company-provided accommodation
• Meals and transportation provided
• Medical / health insurance
• Onboarding flight ticket
• Annual travel ticket