Guest Experience Ambassador

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dedicated Guest Relations Associate to greet guests and assist with their needs during their stay. Responsibilities include addressing inquiries, resolving complaints, and coordinating special services for VIP guests. Candidates should have previous customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This is a full-time position without remote work options.

Qualifications

• Previous experience in a customer service role preferably within the hospitality industry.
• Strong verbal and written communication skills in English.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Greet guests upon arrival and assist with check-in procedures.
• Act as a point of contact for guests throughout their stay.
• Handle guest complaints and issues effectively.
• Coordinate special services for VIP guests.
• Complete administrative tasks related to guest relations.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to multitask

Proficiency in relevant computer applications

Positive attitudes and teamwork

Job description

Greet guests upon arrival assist with checkin procedures and provide information about hotel facilities services and local attractions.

Act as a point of contact for guests throughout their stay addressing inquiries requests and concerns promptly and courteously. This may include arranging transportation making restaurant reservations or coordinating special requests.

Handle guest complaints and issues effectively and professionally seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.

Maintain open and clear communication with guests colleagues and other departments to ensure seamless coordination and exceptional service delivery.

Coordinate special services for VIP guests such as room upgrades welcome amenities and personalized attention to enhance their experience and loyalty to the hotel.

Conduct followup calls or emails to guests after their stay to gather feedback address any unresolved issues and express appreciation for their patronage.

Complete administrative tasks related to guest relations such as updating guest profiles preparing reports and handling billing inquiries.

Work collaboratively with other departments including front desk housekeeping and concierge to ensure guests needs are met efficiently and effectively

Qualifications :

Previous experience in a customer service role preferably within the hospitality industry.

Excellent communication and interpersonal skills.

Strong problemsolving abilities and a proactive approach to guest satisfaction. Ability to remain calm and professional in highpressure situations.

Proficiency in relevant computer applications and hotel management systems.

Possess a gracious friendly and fun demeanor

Ability to multitask work in a fast paced environment and have a high level attention to detail

Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work :

No

Employment Type :

Fulltime