Guest Communications Specialist — Luxury Hotel (Phone)

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a Telephone Operator to manage guest communications and ensure high-quality service. The ideal candidate will have experience in a similar role and possess exceptional communication skills, both verbal and written. You will handle calls accurately, supporting various hotel departments while maintaining guest privacy. This position offers a flexible schedule as part of a dedicated hospitality team.

Qualifications

• Previous experience in a similar role in a luxury or lifestyle hotel environment preferred.
• Ability to handle confidential information with professionalism.

Responsibilities

• Answer all incoming calls with a warm, professional tone.
• Process guest requests, messages, and complaints efficiently.
• Maintain up-to-date knowledge of hotel services and tools.

Skills

Excellent communication skills in English

Exceptional guest service

Ability to multitask

High attention to detail

Tools

Avaya

Mitel

Opera

Job description

A luxury hotel brand in Dubai is seeking a Telephone Operator to manage guest communications and ensure high-quality service. The ideal candidate will have experience in a similar role and possess exceptional communication skills, both verbal and written. You will handle calls accurately, supporting various hotel departments while maintaining guest privacy. This position offers a flexible schedule as part of a dedicated hospitality team.