Guest Care Technician - Luxury Hotel In-Room Tech Pro

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent global hospitality company in Dubai seeks a Guest Care Room Technician to provide technical support for guests in a luxury hotel environment. Responsibilities include diagnosing issues with in-room technology and ensuring seamless operations while upholding the highest standards of service. Ideal candidates will have a technical diploma, experience in a similar role, and a strong commitment to customer satisfaction.

Qualifications

• Previous experience in a technical role, preferably in a luxury hotel.
• Strong knowledge of electrical systems and safety procedures.
• Basic proficiency in maintenance management systems.

Responsibilities

• Provide technical support to guests for in-room equipment.
• Resolve technical issues ensuring minimum disruption.
• Conduct routine inspections of guest-room systems.
• Collaborate with other departments for seamless service.
• Record and update maintenance logs accurately.

Skills

Electrical knowledge

Troubleshooting

Customer service

Attention to detail

Multitasking

Education

Technical diploma in Electrical, Electronics, HVAC, or General Maintenance

Job description

A prominent global hospitality company in Dubai seeks a Guest Care Room Technician to provide technical support for guests in a luxury hotel environment. Responsibilities include diagnosing issues with in-room technology and ensuring seamless operations while upholding the highest standards of service. Ideal candidates will have a technical diploma, experience in a similar role, and a strong commitment to customer satisfaction.