Guest Care Attendant - Guest Operations

DUBAI HOLDING; United Arab Emirates; On-site; AED 25,000 - 35,000; Full time

Job summary

A leading entertainment organization in the UAE is seeking a Guest Care Attendant for Ain Dubai. This role involves greeting guests, providing information about attractions, and ensuring a safe and pleasant experience. Ideal candidates will have a high school diploma and 1-2 years experience in customer service, with strong communication and problem-solving skills. Join a dynamic team that values talent and creativity, and enjoy a competitive benefits package in a vibrant work environment.

Benefits

Competitive compensation

Career development opportunities

Collaborative and creative work environment

Qualifications

• 1–2 years in a guest-facing role, preferably in attractions or hospitality.
• Basic understanding of guest service protocols and safety procedures.
• Familiarity with point-of-sale or ticketing systems is a plus.

Responsibilities

• Greet and assist guests upon arrival and throughout their visit.
• Provide accurate information about Ain Dubai’s attractions and services.
• Support crowd control and guest flow during peak hours.

Skills

Strong communication skills

Problem-solving skills

Ability to remain calm under pressure

Education

High School Diploma or equivalent

Job description

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one‑of‑a‑kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world‑class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi‑theme leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca‑Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in‑studio cameras, broadcasting on‑air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out‑of‑home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Guest Care Attendant – Guest Operations – AIN Dubai - Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

• Greet and assist guests courteously upon arrival and throughout their visit
• Provide accurate information about Ain Dubai’s attractions, services, and facilities
• Respond promptly to guest inquiries, concerns, and feedback, escalating when necessary
• Ensure cleanliness and orderliness in guest areas, including queue lines, cabins, and waiting zones
• Support crowd control and guest flow during peak hours and special events
• Monitor guest safety and comfort, reporting any incidents or hazards to the supervisor
• Assist in the implementation of guest service initiatives and promotional activities
• Follow all operational procedures and safety protocols to ensure a secure environment

About you:

The preferred candidate for this role should possess the following experience and credentials:

• High School Diploma or equivalent
• 1–2 years in a guest‑facing role, preferably in attractions, hospitality, or customer service environments
• Basic understanding of guest service protocols and safety procedures
• Strong communication and problem‑solving skills
• Ability to remain calm and professional in high‑pressure situations
• Familiarity with point‑of‑sale or ticketing systems is a plus

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well‑being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination‑free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!