Guest Arrival Expert (Doorman)

St. Regis; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking a dedicated individual to enhance guest experiences through exceptional service. Responsibilities include welcoming guests, managing traffic, and ensuring the security of luggage. Candidates should have a high school diploma and at least one year of experience in a luxury hotel environment. Join us at Abu Dhabi’s premier location and become part of a team that prides itself on elegance and top-tier service.

Qualifications

• 1 year work experience in luxury hotel required.
• Ability to answer guest questions and resolve problems.

Responsibilities

• Welcome guests and direct them to Reception.
• Open transport doors and greet guests.
• Ensure security of guest luggage left in your care.

Skills

Guest service

Traffic management

Knowledge of hotel services

Education

High school diploma or G.E.D. equivalent

Job description

Start Your Journey With Us. From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader offering the most powerful portfolio in the industry. With more than 30 leading brands and nearly 9,100 properties in 142 countries and territories, we give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff, whom we address as "Hosts," are the ultimate luxury ambassadors dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirements

• Welcome guests and direct them to Reception
• Load and unload luggage from and to vehicles
• Open transport doors and greet guests
• Protect guests at the entrance from inclement weather
• Ensure sufficient number of taxis at the main entrance
• Familiar with destinations, rules & regulation, and dress code
• Obtain taxis for guests or liaise with chauffeurs
• Manage traffic in the driveway
• Ensure security of guest luggage left in your care and store it safely, providing a receipt
• Know regular guest names and requirements
• Accurate knowledge of hotel facilities and services
• Answer guest questions and resolve problems
• Promote the hotel generally
• Know names, functions, and locations of the Management Team and Corporate Directors
• Be aware of daily functions, events, VIP and group arrivals
• Carry out any other duties as required

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: 1 year work experience in luxury hotel.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.