Global Reservations Quality Manager – Elevate Guest Experience

DUBAI HOLDING; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality leader based in the United Arab Emirates is seeking a Manager – Reservations Quality. This role involves conducting audits of reservations interactions, delivering training on conversion techniques, and collaborating on process improvements to enhance guest experiences. The ideal candidate should possess 3–5 years of experience in luxury hospitality, strong communication skills, and proficiency in Contact Centre systems. A competitive tax-free salary and comprehensive benefits package are offered alongside opportunities for professional development.

Benefits

Colleague discounts on food and hotel stays

Comprehensive healthcare and life insurance

Paid annual leave

Qualifications

• 3–5 years of experience in luxury hospitality or client engagement service.
• Proven ability to achieve quality targets through a client-centric approach.
• Fluent in English; additional languages (Arabic, French, Russian, Mandarin) are advantageous.

Responsibilities

• Conduct audits of reservations interactions across various channels.
• Deliver training sessions on conversion techniques and personalization strategies.
• Implement process improvements for enhanced guest experience.

Skills

Client-centric approach

Interpersonal skills

Communication skills

Emotional intelligence

Proficiency in Contact Centre OMNI systems

Tools

Genesys

Salesforce

Job description

A luxury hospitality leader based in the United Arab Emirates is seeking a Manager – Reservations Quality. This role involves conducting audits of reservations interactions, delivering training on conversion techniques, and collaborating on process improvements to enhance guest experiences. The ideal candidate should possess 3–5 years of experience in luxury hospitality, strong communication skills, and proficiency in Contact Centre systems. A competitive tax-free salary and comprehensive benefits package are offered alongside opportunities for professional development.