Global AV & Collaboration Operations Engineer I

OA- Mastercard; United Arab Emirates; On-site; AED 140,000 - 180,000; Full time

Job summary

A global financial services company is looking for an Enterprise Operations Engineer I in the United Arab Emirates to enhance audio-visual technology experiences. You will manage strategic initiatives and collaborate with stakeholders to ensure effective service delivery. The ideal candidate has a strong background in AV technology, excellent communication skills, and a focus on customer service. This role is critical in supporting the company's digital experience and operational excellence.

Qualifications

• Demonstrated success in customer service.
• Strong writing and communication abilities.
• Experience with AV technologies installation and management.

Responsibilities

• Implement strategic refresh projects within the region.
• Lead resolution for video conferencing technology issues.
• Manage ITSM process for ticketing and incident reporting.
• Provide advanced technical support for operations.
• Participate in vendor relationships and manage escalations.

Skills

Customer service focus

Strong communication skills

Installation and management of AV technologies

Knowledge of collaboration platforms

Technical infrastructure knowledge

Job description

A global financial services company is looking for an Enterprise Operations Engineer I in the United Arab Emirates to enhance audio-visual technology experiences. You will manage strategic initiatives and collaborate with stakeholders to ensure effective service delivery. The ideal candidate has a strong background in AV technology, excellent communication skills, and a focus on customer service. This role is critical in supporting the company's digital experience and operational excellence.