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Global AV & Collaboration Operations Engineer I

OA- Mastercard

United Arab Emirates

On-site

AED 140,000 - 180,000

Full time

Yesterday
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Job summary

A global financial services company is looking for an Enterprise Operations Engineer I in the United Arab Emirates to enhance audio-visual technology experiences. You will manage strategic initiatives and collaborate with stakeholders to ensure effective service delivery. The ideal candidate has a strong background in AV technology, excellent communication skills, and a focus on customer service. This role is critical in supporting the company's digital experience and operational excellence.

Qualifications

  • Demonstrated success in customer service.
  • Strong writing and communication abilities.
  • Experience with AV technologies installation and management.

Responsibilities

  • Implement strategic refresh projects within the region.
  • Lead resolution for video conferencing technology issues.
  • Manage ITSM process for ticketing and incident reporting.
  • Provide advanced technical support for operations.
  • Participate in vendor relationships and manage escalations.

Skills

Customer service focus
Strong communication skills
Installation and management of AV technologies
Knowledge of collaboration platforms
Technical infrastructure knowledge
Job description
A global financial services company is looking for an Enterprise Operations Engineer I in the United Arab Emirates to enhance audio-visual technology experiences. You will manage strategic initiatives and collaborate with stakeholders to ensure effective service delivery. The ideal candidate has a strong background in AV technology, excellent communication skills, and a focus on customer service. This role is critical in supporting the company's digital experience and operational excellence.
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