General Manager - Freight Forwarding & Warehousing

MCM Global Recruitment; Dubai; On-site; AED 293,000 - 441,000; Full time

Job summary

A logistics solutions provider in Dubai is looking for a General Manager to lead operations in freight forwarding and warehousing. This pivotal role requires a proven leader with experience in similar scaled organizations. Candidates should have hands-on experience in implementing systems and driving growth in a dynamic environment, focusing on building teams and optimizing processes.

Qualifications

• Proven experience as a General Manager or operational leader in a 3PL or freight forwarding setting.
• Experience in a company with 80-250 employees and $10-30M turnover.
• Hands-on experience with WMS and ERP systems.

Responsibilities

• Provide full P&L and strategic leadership.
• Oversee and optimize all operations: warehousing, freight forwarding, customs.
• Build and lead a high-performing team.

Skills

Leadership

Operational management

Process improvement

Team building

Warehouse Management Systems (WMS)

ERP systems

Job description

Job Title: General Manager - Freight Forwarding & Warehousing

Location: Dubai

About the Company:
A dynamic and growing 3PL provider offering comprehensive logistics solutions, including warehousing, freight forwarding, customs clearance, and handling DG and general cargo.

About the Role:
We are seeking a hands-on General Manager to lead our operations. This is a pivotal role for a leader who has experience in a similarly scaled organization (80-250 staff, $10-30M annual turnover) and thrives in building and optimizing systems from the ground up. The primary focus will be on strengthening our warehousing division, implementing robust processes, and driving growth.

Key Responsibilities:

• Provide full P&L and strategic leadership for the company.
• Oversee and optimize all operations: warehousing, freight forwarding, customs, and cargo handling.
• Lead the implementation, integration, and optimization of a Warehouse Management System (WMS) and ERP system.
• Build, mentor, and lead a high-performing team, fostering a culture of excellence and accountability.
• Establish new operations and standard operating procedures (SOPs) to support scalable growth.
• Manage key client relationships and ensure the delivery of exceptional service.

The Ideal Candidate:

• Proven experience as a General Manager or senior operational leader within a 3PL or freight forwarding company.
• Must have experience in a company of comparable scale (80-250 employees, $10-30M turnover).
• A demonstrated track record of building teams, managing large groups of people, and establishing new operations from the ground up.
• Hands-on experience in selecting, implementing, and working with WMS and ERP systems.
• Strong background in warehouse and logistics management, with a focus on process improvement.

Important Note:
We are specifically seeking candidates who have grown within small to mid-sized organizations. This role is not suited for individuals who have only worked in large, multinational corporations where established systems and structures were already in place. We value entrepreneurial spirit and hands-on system implementation experience.