General Manager

AccorHotels Middle East; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dynamic General Manager for Pullman Dubai Downtown. The role involves overseeing all hotel operations, ensuring top-notch guest experiences, and maximizing profitability. The ideal candidate will have proven experience in hospitality management, strong leadership skills, and a strategic mindset. This position offers an opportunity to lead a passionate team in a vibrant environment, driving innovation and excellence in service.

Qualifications

• Proven experience as a General Manager in the hospitality industry.
• Exceptional leadership skills and ability to motivate teams.
• Demonstrated commercial acumen and financial management expertise.

Responsibilities

• Oversee all aspects of hotel management and operations.
• Ensure exceptional guest experiences and drive revenue growth.
• Lead a diverse team and foster a culture of excellence.

Skills

Leadership

Financial management

Strategic planning

Communication

Problem-solving

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dynamic and visionary General Manager to lead our prestigious hotel operations at Pullman Dubai Downtown. As the driving force behind our success, you will oversee all aspects of hotel management, ensuring exceptional guest experiences while maximizing operational efficiency and profitability.

• Develop and implement strategic plans to achieve business goals and enhance overall performance
• Lead and inspire a diverse team of professionals, fostering a culture of excellence and innovation
• Oversee all operational departments, including rooms division, food and beverage, sales and marketing, and finance
• Ensure the highest standards of guest service and satisfaction are consistently met
• Manage financial performance, including budgeting, forecasting, and cost control measures
• Build and maintain strong relationships with key stakeholders, including owners, corporate leadership, and local community partners
• Drive revenue growth through innovative marketing strategies and business development initiatives
• Ensure compliance with local regulations, brand standards, and company policies
• Implement and monitor quality assurance programs to maintain service excellence
• Stay abreast of industry trends and competitor activities to maintain a competitive edge
• Represent the hotel at industry events and in the local community to enhance brand visibility

Qualifications

• Proven experience as a General Manager in the hospitality industry or a related field
• Strong track record in strategic planning and project leadership
• Exceptional leadership skills with the ability to motivate and develop high‑performing teams
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders
• Demonstrated commercial acumen and financial management expertise
• In‑depth knowledge of hotel operations, including rooms division, food and beverage, and MICE
• Proficiency in revenue management and performance optimization techniques
• Strong problem‑solving skills and ability to make decisions in fast‑paced environments
• Familiarity with local regulations and business practices in the region
• Innovative mindset with a focus on continuous improvement and guest satisfaction
• Ability to represent the brand professionally and build strong community relationships
• Flexibility to work extended hours and handle high‑pressure situations
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)