General Manager

Tapasake; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

Tapasake Dubai is seeking a General Manager to oversee all operations within the restaurant and pool club. The ideal candidate will demonstrate strong leadership and operational skills, ensuring exceptional service while driving revenue growth and team development. This role requires strategic management involving P&L oversight and adherence to operational standards for a luxurious guest experience.

Qualifications

• Proven experience as General Manager or similar role.
• Strong operational management in restaurant and poolside environments.
• Fluency in English; knowledge of French and Spanish is a plus.

Responsibilities

• Manage Tapasake operations focusing on quality and service standards.
• Analyze sales data and develop action plans to improve performance.
• Recruit and develop staff while ensuring compliance with standards.

Skills

Leadership

Operational Management

Guest Engagement

Financial Acumen

Problem Solving

Education

Experience in luxury dining or lifestyle venues

Job description

Tapasake Dubai, perched atop The Link at One Za’abeel, is Sunset Hospitality Group’s iconic Nikkei‑style restaurant and pool club — where Japanese precision meets Mediterranean influence, overlooking Dubai’s most iconic infinity pool.

We are looking for a top-notch General Manager to lead the entire Tapasake operation in Dubai, which includes both the restaurant and poolside service areas responsible for increasing the sales, monitoring the P&L to minimize food cost & variables, ensuring total compliance with Tapasake Standard Operating Procedures.

The ideal candidate brings hands-on leadership, operational precision, and a guest-first mindset to manage high-volume service across multiple zones, while ensuring the Tapasake experience is flawlessly delivered.

Key Responsibilities:

• Manage the performance of the Tapasake operations focusing on delivering the highest quality and brand service standards to constantly meet and exceed customer expectations.
• Reviews and analyzes sales, compares them, finds reasons for increase or decrease and writes a report with an action plan on how to improve.
• Completes daily, weekly & monthly schedule of tasks, activities, programs and initiatives.
• Maintains and improves Quality Service Cleanliness standards in Tapasake.
• Always maintains adherence to Tapasake standards and policies.
• Increases sales by setting Local Marketing Plan in coordination with the Marketing department and assists in its execution.
• Sets a challenge for the team to increase sales through guests’ satisfaction and building customer loyalty.
• Motivate and develop staff in order to encourage their professional development.
• Provide an "open door" policy where employees are free to express their concerns and feelings without fear of retribution or ill will.
• Monitors the P&L of each location and makes sure that financials are well managed.
• Reviews all training records, ensures that all units have the proper training materials and plans an annual training calendar.
• Coordinate with the training department to ensure that all managers & staff are trained to the required standards, providing appropriate training & development plans for all and ensuring completion.
• Provide leadership and direction to a team of people
• Manage operations and finances of business
• Recruit and train new hires on business practices
• Drive development of employees

Qualifications

• Proven experience as General Manager or similar senior leadership role in luxury dining or lifestyle venues.
• Strong operational experience managing both restaurant and poolside environments
• Demonstrated ability to lead large teams and drive performance
• Excellent communication, problem-solving, and guest engagement skills
• Financial acumen: P&L management, forecasting, and budget oversight
• Fluent in English; added languages e.g. French & Spanish is a plus
• Flexible, hands-on, and calm under pressure