General Manager

TAPASAKE; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A luxury dining venue in Dubai is seeking a General Manager to lead its operations, including a restaurant and poolside service. The ideal candidate will demonstrate strong leadership, operational precision, and financial acumen. Responsibilities include analyzing sales performance, motivating staff, and ensuring compliance with service standards. Experience in luxury dining is essential, along with excellent communication skills and fluent English. This is an exciting opportunity to shape customer experiences in a high-volume environment.

Qualifications

• Proven experience as General Manager or similar senior leadership role in luxury dining.
• Strong operational experience managing both restaurant and poolside environments.
• Fluent in English; added languages e.g. French & Spanish is a plus.

Responsibilities

• Manage performance of the Tapasake operations focusing on quality and service.
• Analyze sales and write action plans to improve.
• Motivate and develop staff to encourage professional development.

Skills

Leadership

Problem-solving

Guest engagement

Financial acumen

Communication

Job description

Overview

TAPASAKE Dubai, perched atop The Link at One Za’abeel, is Sunset Hospitality Group’s signature restaurant and pool club, where Japanese precision meets Mediterranean passion, overlooking Dubai’s most iconic infinity pool.

We are looking for a top-notch General Manager to lead the entire Tapasake operation in Dubai, which includes both the restaurant and poolside service areas responsible for increasing the sales, monitoring the P&L to minimize food cost & variables, ensuring total compliance with Tapasake Standard Operating Procedures.

The ideal candidate brings hands-on leadership, operational precision, and a guest-first mindset to manage high-volume service across multiple zones, while ensuring the Tapasake experience is flawlessly delivered.

Key Responsibilities

• Manage the performance of the Tapasake operations focusing on delivering the highest quality and brand service standards to constantly meet and exceed customer expectations.
• Reviews and analyzes sales, compares them, finds reasons for increase or decrease and writes a report with an action plan on how to improve.
• Completes daily, weekly & monthly schedule of tasks, activities, programs and initiatives.
• Maintains and improves Quality Service Cleanliness standards in Tapasake.
• Always maintains adherence to Tapasake standards and policies.
• Increases sales by setting Local Marketing Plan in coordination with the Marketing department and assists in its execution.
• Sets a challenge for the team to increase sales through guests’ satisfaction and building customer loyalty.
• Motivate and develop staff in order to encourage their professional development.
• Provide an "open door" policy where employees are free to express their concerns and feelings without fear of retribution or ill will.
• Monitors the P&L of each location and makes sure that financials are well managed.
• Reviews all training records, ensures that all units have the proper training materials and plans an annual training calendar.
• Coordinate with the training department to ensure that all managers & staff are trained to the required standards, providing appropriate training & development plans for all and ensuring completion.
• Provide leadership and direction to a team of people
• Manage operations and finances of business
• Recruit and train new hires on business practices
• Drive development of employees

Qualifications

• Proven experience as General Manager or similar senior leadership role in luxury dining or lifestyle venues.
• Strong operational experience managing both restaurant and poolside environments.
• Demonstrated ability to lead large teams and drive performance
• Excellent communication, problem-solving, and guest engagement skills
• Financial acumen: P&L management, forecasting, and budget oversight
• Fluent in English; added languages e.g. French & Spanish is a plus
• Flexible, hands-on, and calm under pressure