GCC Direct Imports Operations Manager, 3PL and Direct Imports MENA

Q-Express Documents Transport; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A logistics company in the United Arab Emirates is seeking an experienced Operations leader to drive import strategy. Responsibilities include managing end-to-end import operations, optimizing freight costs, and ensuring compliance with UAE and KSA customs regulations. Candidates should have over 5 years of relevant experience and a bachelor's degree in a related field. This role is essential for maintaining operational excellence across the supply chain.

Qualifications

• 5+ years of working cross-functionally with tech and non-tech teams experience.
• 5+ years of team management experience.
• 5+ years of cross-functional project delivery experience.
• 5+ years of program or project management experience.
• Demonstrated experience with UAE/KSA customs regulations and import procedures.

Responsibilities

• Lead end-to-end import operations, from shipment preparation to final delivery.
• Develop and manage freight forwarder SLAs, focusing on cost optimization.
• Drive operational excellence through data-driven decision making.
• Partner with multiple stakeholders to streamline import documentation.
• Identify and implement scalable solutions for complex supply chain challenges.

Skills

Detail-oriented

Analytical skills

Multi-stakeholder influence

Operational excellence

Education

Bachelor's degree in Supply Chain, Business, or related field

Tools

Project management certification

Job description

We’re seeking an experienced Operations leader to drive our direct imports strategy across UAE and KSA. You'll optimize our import operations, manage freight forwarder relationships, and ensure compliance with local customs requirements. This role will require you to be detail‑oriented, analytical, and able to influence across multiple stakeholders while maintaining a high bar for operational excellence.

Key job responsibilities

• Lead end-to-end import operations, from shipment preparation to final delivery
• Develop and manage freight forwarder SLAs, focusing on cost optimization and on-time performance
• Drive operational excellence through data-driven decision making and process improvements
• Partner with multiple stakeholders to streamline import documentation and customs clearance
• Identify and implement scalable solutions for complex supply chain challenges
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree in Supply Chain, Business, or related field
• Demonstrated experience with UAE/KSA customs regulations and import procedures
• Strong track record of managing freight forwarder relationships
• Advanced analytical and problem-solving skills
• Experience managing, analyzing and communicating results to senior leadership
• Experience with Amazon or similar e-commerce operations
• Project management certification
• Multi-category import experience
• Proven cost optimization achievements in logistics

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