Front Office Supervisor

AccorHotels Middle East; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group is seeking a Front Office Supervisor in Ras Al-Khaimah, UAE. This role involves overseeing daily front office operations, leading staff, and optimizing guest experiences. Candidates should have supervisory experience in the hotel industry, strong leadership and communication skills, and proficiency in Opera Cloud PMS. The position requires flexibility to work various shifts and a customer-focused mindset. Join us to create exceptional experiences for our guests.

Benefits

Opportunities for professional growth

Diverse multicultural environment

Inclusive company culture

Qualifications

• Minimum of 3 years of supervisory experience in hotel front office.
• Proven leadership skills with the ability to motivate team members.
• Flexibility to work various shifts, including nights and weekends.

Responsibilities

• Oversee daily front office operations and guest services.
• Lead and mentor front office staff to maintain high service standards.
• Manage guest requests and complaints promptly and professionally.

Skills

Leadership

Customer focus

Communication skills

Problem-solving

Attention to detail

Multilingual (Arabic and English)

Education

High school diploma

Bachelor's degree in Hospitality Management

Tools

Opera Cloud PMS

Microsoft Office suite

Job description

Company Description

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.

Job Description

We are seeking an experienced and dynamic Front Office Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and inspiring our front office team.

• Oversee daily front office operations, including check-in/check-out processes, guest inquiries, and concierge services
• Lead, train, and mentor front office staff to maintain high service standards and foster a positive work environment
• Collaborate with the Duty Manager to optimize staffing schedules and room inventory management
• Utilize Opera Cloud PMS expertly and train team members on its efficient use
• Handle guest requests and complaints promptly and professionally, ensuring guest satisfaction
• Promote and manage the Accor Live Limitless loyalty program as a dedicated Loyalty Ambassador
• Monitor and improve key performance indicators for the front office department
• Coordinate with other departments to ensure seamless guest experiences and efficient hotel operations
• Implement and uphold Accor\'s vision and values throughout the front office team
• Stay informed about local attractions and services to provide personalized recommendations to guests
• Assist in managing department budgets and identifying areas for cost optimization
• Ensure compliance with all safety and security protocols in the hospitality industry

Qualifications

• High school diploma required; Bachelor\'s degree in Hospitality Management or related field preferred
• Minimum of 3 years of supervisory experience in hotel front office or similar customer-facing role
• Proven leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with a strong customer-focused mindset
• Proficiency in Opera Cloud PMS and Microsoft Office suite
• Demonstrated ability to handle high-pressure situations and resolve conflicts effectively
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Knowledge of revenue management principles and practices
• Familiarity with safety and security protocols in the hospitality industry
• Multilingual skills highly valued, with Arabic and English fluency preferred
• Adaptability to work in a multicultural environment and understand diverse guest needs
• Enthusiasm for the hospitality industry and commitment to delivering exceptional guest experiences

Additional Information

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.