Front Office Supervisor

Accor; Ras Al Khaimah; On-site; AED 110,000 - 147,000; Full time

Job summary

A global hospitality leader in Ras Al Khaimah is seeking a Front Office Supervisor to lead a team and enhance guest experiences. The ideal candidate will have a minimum of 1 year of experience in a similar role, preferably within a resort in the UAE, and should possess strong interpersonal and problem-solving skills. Join a vibrant team dedicated to hospitality and service excellence.

Benefits

Employee benefit card with discounted rates

Learning programs and qualifications

Talent development opportunities

Corporate Social Responsibility activities

Qualifications

• Min. 1 year experience in a similar role.
• Experience in a Resort in UAE, preferably Accor.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Assist in daily FO Operations and ensure smooth arrival and departure experience.
• Supervise and delegate duties to maintain brand standards.
• Focus on guest feedback to improve satisfaction scores.

Skills

Front Office Operations

Customer Service

Leadership

Problem Solving

Interpersonal Skills

Tools

OPERA

Job description

Overview

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Position

Front Office Supervisor

Passionate about guest interaction, front office? As a Supervisor, you will lead your team to create unforgettable guest experiences for our guests.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Assist in daily FO Operations and smooth arrival and departure experience
• Supervise and delegate duties; Ensure brand standards are maintained
• Regularly review daily reports to proactively lead the operations smoothly
• Liaise with other departments to ensure the highest standard of guest services
• Focus on guest feedback and always on go to improve the guest satisfaction scores

Qualifications

Your experience and skills include:

• Should have min. 1 year experience in similar role.
• Previous experience in a Resort in UAE especially Accor would be preferred
• Experience with OPERA is mandatory
• Should be well versed with Front Office Operations
• Service focused personality is essential and a passion for hospitality
• Strong interpersonal and problem solving abilities and the ability to lead by example

Your team and working environment

Fun-loving, vibrant and passionate to grow with us!

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS