Front Office Supervisor

AccorHotel; Ras Al Khaimah; On-site; AED 30,000 - 70,000; Full time

Job summary

Join a prestigious luxury hospitality brand where you will play a pivotal role in enhancing guest experiences and leading a dedicated front office team. This dynamic position involves ensuring seamless check-in and checkout processes, addressing guest inquiries with professionalism, and maintaining high service standards. You will be responsible for supervising daily operations, training staff, and ensuring compliance with hospitality regulations. An exciting opportunity awaits you to grow your career in a vibrant and multicultural environment, where your contributions will directly impact guest satisfaction and operational excellence.

Benefits

Competitive salary

Service charge

Accommodation provided

Meals provided

Health insurance

Visa sponsorship

Career growth opportunities

Qualifications

• 2 years of experience in a front office role in luxury hospitality.
• Strong leadership and communication skills required.

Responsibilities

• Supervise front desk operations and ensure service excellence.
• Train and mentor front desk agents on customer service.

Skills

Leadership Skills

Problem-Solving Skills

Organizational Skills

Customer Service Skills

Communication Skills

Attention to Detail

Education

Bachelor's degree in Hospitality Management

Diploma in Hospitality Management

Tools

Property Management Systems (PMS)

Job description

Key Responsibilities:

Guest Experience & Service Excellence:

• Greet and welcome guests ensuring a seamless check-in and checkout experience.

• Address guest inquiries, complaints, and special requests promptly and professionally.

• Ensure VIP and repeat guests receive personalized attention.

• Maintain high levels of guest satisfaction by monitoring and improving service standards.

Front Office Operations:

• Supervise daily front desk operations ensuring adherence to standard operating procedures (SOPs).

• Oversee reservations, room assignments, and billing procedures.

• Ensure accuracy of guest accounts and financial transactions.

• Coordinate with housekeeping, concierge, and other departments for smooth operations.

Team Leadership & Training:

• Train and mentor front desk agents on customer service policies and software usage.

• Schedule shifts and delegate tasks to maintain efficiency.

• Monitor team performance and provide constructive feedback.

• Foster a positive work environment and motivate staff to achieve excellence.

Administrative & Compliance Duties:

• Ensure compliance with UAE hospitality regulations and resort policies.

• Handle emergency situations including guest concerns and safety procedures.

• Maintain records, reports, and shift handovers for management review.

• Collaborate with the Front Office Manager to improve operational strategies.

Qualifications:

• Bachelor's degree or diploma in Hospitality Management or a related field.

• 2 years of experience in a front office role, preferably in a luxury or five-star resort.

• Strong leadership, problem-solving, and organizational skills.

• Proficiency in property management systems (PMS) such as Opera.

• Excellent communication skills in English; additional languages (Arabic, French, Russian, etc.) are a plus.

• Ability to work in a fast-paced, multicultural environment.

• Strong attention to detail and a guest-focused approach.

Additional Information:

• Competitive salary and service charge.

• Accommodation and meals provided.

• Health insurance and visa sponsorship.

• Career growth opportunities in a luxury hospitality brand.

Remote Work: No

Employment Type: Full-time