Front Office Supervisor

Key Responsibilities:

Guest Experience & Service Excellence:

• Greet and welcome guests ensuring a seamless check-in and checkout experience.

• Address guest inquiries, complaints, and special requests promptly and professionally.

• Ensure VIP and repeat guests receive personalized attention.

• Maintain high levels of guest satisfaction by monitoring and improving service standards.

Front Office Operations:

• Supervise daily front desk operations ensuring adherence to standard operating procedures (SOPs).

• Oversee reservations, room assignments, and billing procedures.

• Ensure accuracy of guest accounts and financial transactions.

• Coordinate with housekeeping, concierge, and other departments for smooth operations.

Team Leadership & Training:

• Train and mentor front desk agents on customer service policies and software usage.

• Schedule shifts and delegate tasks to maintain efficiency.

• Monitor team performance and provide constructive feedback.

• Foster a positive work environment and motivate staff to achieve excellence.

Administrative & Compliance Duties:

• Ensure compliance with UAE hospitality regulations and resort policies.

• Handle emergency situations including guest concerns and safety procedures.

• Maintain records, reports, and shift handovers for management review.

• Collaborate with the Front Office Manager to improve operational strategies.

Qualifications:

• Bachelor's degree or diploma in Hospitality Management or a related field.

• 2 years of experience in a front office role, preferably in a luxury or five-star resort.

• Strong leadership, problem-solving, and organizational skills.

• Proficiency in property management systems (PMS) such as Opera.

• Excellent communication skills in English; additional languages (Arabic, French, Russian, etc.) are a plus.

• Ability to work in a fast-paced, multicultural environment.

• Strong attention to detail and a guest-focused approach.

Additional Information:

• Competitive salary and service charge.

• Accommodation and meals provided.

• Health insurance and visa sponsorship.

• Career growth opportunities in a luxury hospitality brand.

Remote Work: No

Employment Type: Full-time