Front Office Supervisor

Le Meridien; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company located in Dubai is seeking a skilled individual to manage guest check-ins and ensure a seamless experience for guests. This role includes verifying guest identity, processing payments, and maintaining accurate accounts. The ideal candidate should have at least one year of related and supervisory experience, complemented by a high school diploma or G.E.D. This position provides a welcoming environment treasured by guests. Join us to create memorable experiences for visitors.

Qualifications

• Must have a high school diploma or G.E.D. equivalent.
• Minimum of 1 year of related work experience required.
• Minimum of 1 year of supervisory experience preferred.

Responsibilities

• Process all guest check‑ins and verify guest identity.
• Set up and maintain guest accounts accurately.
• Balance and drop receipts, handling various payment types.

Skills

Guest services

Supervisory skills

Customer support

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Process all guest check‑ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid‑outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No license or certification required.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Le Méridien Brand

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team.