Front Office Supervisor

Emirates Park Zoo; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector seeks candidates proficient in hotel management systems, communication tools, and guest service processes. The role involves various tasks associated with front office operations, billing, and inventory management, ideal for individuals with a strong background in hospitality and customer service.

Responsibilities

• Performing front office operations including check-in/out and billing.
• Managing communications via PBX systems and internal call handling.
• Operating POS terminals and resolving billing discrepancies.
• Using Microsoft Office for report preparation and data management.
• Handling inventory and rate management across OTA platforms.

Skills

PMS Proficiency

Telephone Communication

POS System Knowledge

Microsoft Office Suite

Booking Engine Experience

Audit Procedures

Security Awareness

CRM Tools

Job description

1. Hotel Management Systems (PMS) Proficiency

• Experience using Property Management Systems (PMS)
  
• Ability to perform:
  
• Check-in and check-out
  
• Room blocking and reservations
  
• Billing and folio adjustments
  
• Daily shift closures and reports
  

2. Telephone and Communication Systems

• Familiarity with hotel PBX or switchboard systems
  
• Handling internal/external calls wake-up calls and message relays
  

3. Point of Sale (POS) System Knowledge

• Understanding of how to operate POS terminals for guest payments
  
• Resolving discrepancies in billing or guest complaints related to transactions
  

4. Microsoft Office Suite

• Proficiency in Excel (reporting guest data management) Word (correspondence) and Outlook (emails & scheduling)
  
• Ability to prepare reports and analyze performance trends
  

5. Booking Engine & Channel Manager Experience

• Knowledge of OTA platforms ( Expedia Agoda) and integration tools (SiteMinder RateGain)
  
• Managing inventory rate parity and reservations from different channels
  

6. Audit & Night Closure Procedures

• Understanding of Front Office cash handling and reconciliation
  
• Ability to assist or supervise night audits and ensure end-of-day financial reporting
  

7. Security & Access Control Systems

• Familiarity with room key encoding systems (e.g. Onity VingCard)
  
• Awareness of CCTV monitoring for lobby/front office zones
  

8. CRM & Guest Experience Tools

• Using CRM platforms to record guest preferences feedback and loyalty tracking
  
• Handling post-stay surveys or complaint resolution through internal systems
  

9. Reporting & Compliance

• Creating and submitting daily sales reports occupancy forecasts and VIP arrival summaries
  
• Ensuring DCT/Municipality regulations are followed (for UAE context)