Front Office Shift Leader

MERCURE; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi seeks a Front Office Shift Leader to ensure an exceptional guest experience and manage front office operations. The ideal candidate is experienced in team management, possesses strong negotiation skills, and has a background in a 4 or 5-star hotel environment. This position requires excellent personal presentation and communication skills.

Qualifications

• Previous experience in front office operations is essential.
• Able to manage and motivate a team effectively.
• Strong negotiation skills to address guest and employee concerns.

Responsibilities

• Ensure guests have an incredible experience.
• Coach and train team members.
• Handle guest complaints effectively.
• Supervise front office operations.

Skills

Arabic speaker

Team management

Negotiation skills

Calm under pressure

High level of communication

Education

Previous Front Office experience

Exposure in a 4 or 5 star hotel environment

Tools

Opera Cloud

Job description

Job Description

• Looking after the guests and ensuring they have an incredible experience with us
• Coaching & Training the Team members
• Responsible for performing the services assigned to his / her shift in the best and most appropriate manner.
• Supervise and support of the Front Office team.
• Handling any guest complaints.
• Direct daily front office operations.
• Supervise front talent and help out with accounting problems.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Perform any other duties as directed by the Front Office Management.

Qualifications

• Arabic speaker preferred
• Previous Front Office experience is essential, as well as a proven track record of managing and motivating a team
• Knowledge of Opera Cloud has its advantageous
• Exposure in a 4 or 5 star hotel environment
• Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
• Be a skilled negotiator to resolve a range of guest and employee concerns
• Immaculate personal presentation and high level of communication – both verbal &written

Additional Information

Front Office Shift Leader for Mercure Abu Dhabi Downtown